Half your day is booked by 8am and the other half arrives by phone. TradesBackbone keeps the office and the vans on one set of records — the missed call gets a text back, the drain call gets dispatched, the water heater estimate gets approved on the driveway and the invoice gets paid before the truck pulls away.
The Plumbing pack is pre-selected when you start from this page.
5 workflows your plumbers and your office share on one record. Everything below exists today.
Calls to your business number ring the office and the on-call phone. If nobody picks up, TradesBackbone texts the caller back automatically, and a reply from an unknown number creates the customer and their first follow-up. Online booking puts open arrival windows on your website so the 9pm leak gets scheduled without a phone call.
The plumbing pack seeds Service Call, Drain, Water Heater, Fixtures, Repipe and Parts categories with starter pricing. Build the estimate on the phone, text it, the customer taps Approve, and the approved estimate is the invoice. Card and ACH payment links, cards on file for repeat customers.
The pack adds a Permit # field to every job and a Main Shutoff Location field to every customer, so the second visit does not start with a search. Your State Plumbing License and Backflow Tester certification sit on the Licensing & compliance screen.
Membership plans (Pro) track visits per year and a member discount. The plumbing pack suggests Priority Plumbing Plan, Plus and Total Home Plumbing Care tiers, and members show as such on the job so the tech knows before knocking.
A Plumbing service call and a Water heater install checklist come with the pack; techs complete them on the phone with before/after photos attached to the job. When the customer calls back about the install, the record is already there.
Choosing Plumbing at signup configures the app for plumbing. It is configuration, not a separate product — you can change it in Settings.
10 starter items seeded
3, 10 or 25 users included with the plan, then $40/mo per extra user. No annual contracts, no implementation fees. Every plan starts with a free trial.
Straight answers about how TradesBackbone runs a plumbing business.
Yes. When a call to your business number is not answered, a text goes back to the caller automatically, and the number is logged so the office can follow up. If the caller replies, TradesBackbone creates the customer and starts your new-lead follow-up on its own.
The plumbing pack adds a Permit # field to every job, and the customer record gets a Main Shutoff Location field. Both are custom fields you can rename or add to; the pack just puts them there on day one so nobody has to remember to.
Yes, on Pro and Elite. Plans carry a tier, price, visits per year and a discount. The plumbing pack suggests three tiers you can adopt as-is or rename; nothing is created until you choose one.
Every invoice carries a payment link for card or ACH, processed by Stripe, and a customer can keep a card on file. The invoice can be sent by text from the phone the moment the job is marked complete.
Yes. Export customers, jobs and invoices as CSV from your current system, upload them on the import screen, and the columns are matched for you with a row-by-row preview before anything is saved. Importing the same file twice updates rather than duplicates.
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Set up in about 15 minutes. The trade pack is pre-selected when you start from this page, and you can change it later in Settings.
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