TradesBackbone Terms of Service

Effective date: 2026-06-02

Last updated: 2026-06-02

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "Customer," or "User") and Martello Systems LLC ("Martello Systems," "Company," "we," "us," or "our"), the operator of TradesBackbone, available at tradesbackbone.com and related subdomains, applications, and services (collectively, the "Service").

Please read these Terms carefully. Section 5 (Software Tool / No Professional Advice), Section 6 (Customer Communications & Your Responsibility), Section 9 (SMS, Email & TCPA Consent), Section 12 (Disclaimers of Warranties), Section 13 (Limitation of Liability), and Section 17 (Governing Law & Dispute Resolution, including a binding arbitration provision and class-action waiver) are especially important and affect your legal rights.

1. Agreement to Terms

By accessing or using the Service, creating an account, starting a free trial, or clicking to accept these Terms, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of a business, partnership, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

We may update these Terms from time to time as described in Section 16. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

2. Description of Service

TradesBackbone is a software-as-a-service back-office and operations tool for tradespeople, contractors, and home-service businesses. The Service may, among other things:

Store and manage customer contacts, jobs, schedules, estimates, invoices, and item libraries that you create;
Generate estimates and invoices and let you send them to your customers by email or text message;
Collect card payments from your customers through our third-party payment processor and reconcile them against your invoices;
Send automated follow-up messages on your behalf — such as post-job thank-you and review-request texts, estimate follow-ups, and overdue-invoice reminders — by SMS and email to the customers you have entered;
Let you capture and store job photos (for example, before/after documentation) attached to a job.

The Service is a software tool only. We do not perform, supervise, inspect, guarantee, or take responsibility for any work, job, estimate, invoice, payment, or transaction you conduct using it, and we are not a party to the relationship or communications between you and your customers. See Sections 5 and 6.

We may add, modify, suspend, or discontinue features at any time. The features available to you may depend on your subscription plan.

3. Eligibility & Accounts

Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use and is not directed to children.
Account registration. To use the Service, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.
Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including the actions of any team members or staff you invite. You agree to notify us promptly at support@tradesbackbone.com if you suspect unauthorized use of your account.
Team access. If your plan allows multiple users, you are responsible for the actions of everyone you authorize to access your account and for ensuring they comply with these Terms.
Accuracy of your data. You are responsible for the accuracy of all customer, job, estimate, invoice, pricing, tax-rate, and contact information you enter. The Service's outputs and automated messages depend on the accuracy of what you provide.

4. Subscriptions, Billing & Trials

Free trial. We may offer a free trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid, recurring subscription and your payment method will be charged the applicable fee. Trial eligibility may be limited to new users and to one trial per person or entity.
Subscriptions and auto-renewal. Paid subscriptions are billed on a recurring monthly basis unless otherwise stated at the point of purchase. Your subscription automatically renews at the end of each billing cycle, and your payment method will be charged the then-current fee, until you cancel.
Payment processing via Stripe. All subscription payments, and any card payments you collect from your own customers through the Service, are processed by our third-party payment processor, Stripe, Inc. By providing a payment method, you authorize us and Stripe to charge that method for all fees due. We do not store your full payment card numbers; see our Privacy Policy.
Payments from your customers. Any amounts you invoice and collect from your own customers through the Service are between you and your customer. We are not a party to those transactions, do not guarantee payment, and are not responsible for disputes, chargebacks, refunds, or tax treatment relating to them. Payment-processing fees and payout timing are governed by Stripe's terms.
Pricing and taxes. Prices are stated in U.S. dollars and exclusive of applicable taxes unless stated otherwise. We may change our prices, and we will provide notice of price changes before they take effect, typically applying at your next renewal. You are responsible for any applicable taxes other than taxes on our net income.
Cancellation. You may cancel at any time through your account settings or by contacting support@tradesbackbone.com. Cancellation takes effect at the end of your then-current billing cycle. You retain access to paid features until the end of the period you have already paid for.
No refunds for partial periods. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, partial months, unused time, or features not used. Cancelling stops future charges but does not refund the current period.
Failed payments. If a charge fails, we may retry the charge and may suspend or terminate your access to paid features until payment is successfully processed.

5. Software Tool / No Professional Advice

IMPORTANT — PLEASE READ CAREFULLY. TradesBackbone is a job-tracking, business-management, and customer-communication tool for contractors. It is NOT a law firm, accounting firm, tax advisor, insurer, or licensing authority, and NOT a substitute for professional legal, accounting, tax, insurance, or other professional advice. Nothing in the Service constitutes professional advice.

Outputs such as estimates, invoices, totals, tax-rate fields, line-item math, and reports are calculations based on the data you provide and are offered for your convenience only. They may contain errors and are not a substitute for the judgment of a qualified professional. You are solely responsible for verifying the accuracy of all figures, for your pricing and tax determinations, for your licensing and insurance, and for compliance with all laws applicable to your business. Where appropriate, consult your own accountant, attorney, or other qualified advisor before relying on any output.

The Service helps you organize your business and reach your own customers — it does not perform the work, vouch for any party, or guarantee any business outcome, payment, or review.

6. Customer Communications & Your Responsibility

You are the sender. When the Service sends a text message or email to one of your customers — including thank-you messages, review requests, estimate follow-ups, and overdue-invoice reminders — you are the sender and the party responsible for that communication. You are using the Service as a tool to send messages that you have configured and authorized. We act only as a conduit on your behalf.
Consent to contact. You represent and warrant that you have obtained all consents required to contact each customer at the phone number and email address you enter, including any prior express consent required to send marketing or informational text messages under the Telephone Consumer Protection Act ("TCPA") and analogous state laws, and that you will honor opt-out requests. You are responsible for maintaining records of consent.
Review requests and the FTC. If you use the Service to request customer reviews, you are responsible for complying with the rules of each review platform (such as Google, Yelp, or Facebook) and with U.S. Federal Trade Commission ("FTC") rules on reviews and endorsements — including prohibitions on incentivized, fake, gated, or deceptive reviews. You must not use the Service to solicit reviews in a way that violates a platform's policies or the law.
Anti-spam. You are responsible for complying with the CAN-SPAM Act for email and with SMS messaging rules and carrier requirements, including honoring opt-outs and including required identification. The Service appends opt-out language ("Reply STOP to opt out") to outbound texts and suppresses customers who have opted out, but you remain responsible for lawful, non-abusive messaging.
Your content and customers. You own and are responsible for the customer data, messages, job details, and photos you submit. You represent that you have the rights and permissions necessary to submit that content and to photograph any property or persons depicted.
No guarantee of delivery. We do not guarantee that any message will be sent, delivered, delivered on time, or received. Delivery depends on carriers, providers, and recipient settings outside our control.

7. Acceptable Use

You agree not to, and not to permit anyone else to:

Use the Service for any unlawful, fraudulent, deceptive, or abusive purpose, or in violation of any applicable law;
Send unsolicited or unlawful communications, spam, or messages to recipients who have not consented or who have opted out;
Upload or transmit content that is illegal, infringing, defamatory, harassing, or that you lack the rights to use;
Solicit reviews in violation of any review platform's policies or FTC rules, or post or induce fake or deceptive reviews;
Reverse engineer, decompile, or attempt to derive the source code of the Service, except where such restriction is prohibited by law;
Access, scrape, or copy the Service except as expressly permitted, or use automated means without our written permission;
Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
Introduce malware or engage in any denial-of-service or similar activity;
Resell, sublicense, rent, or otherwise commercially exploit the Service except as expressly permitted.

We may investigate and take appropriate action, including suspending or terminating accounts, for any suspected violation.

8. Third-Party Services

The Service interoperates with or relies on third-party services, including our payment processor (Stripe), our email-delivery provider (Brevo), our SMS-delivery provider (Twilio), our file-storage provider, mapping services, and our hosting and infrastructure providers. We do not control and are not responsible for the availability, accuracy, content, or practices of any third-party service. Your use of features that rely on third parties may be subject to those parties' own terms, and references to or integrations with third parties do not imply endorsement or affiliation.

9. SMS, Email & TCPA Consent

Service communications to you. By creating an account, you consent to receive transactional and account-related communications from us by email, including billing notices, security alerts, and changes to the Service or these Terms.
Messages you send to your customers. The Service sends SMS and email to your customers on your behalf and at your direction. As described in Section 6, you are the sender and are solely responsible for having the legally required consent (including TCPA prior express consent where applicable) to message each recipient and for honoring opt-outs.
Message frequency and rates. Message frequency varies based on your settings and activity. Message and data rates may apply to recipients according to their mobile carrier plans. Carriers are not liable for delayed or undelivered messages.
Opt-out handling. Outbound text messages include opt-out instructions (reply STOP to opt out, HELP for help). When a recipient opts out, the Service records the opt-out and suppresses further automated SMS to that recipient. You must not attempt to circumvent opt-outs.
TCPA acknowledgment. You represent that, for each phone number you enter, you are authorized to direct messages to that number and have obtained any consent required by law. You agree to indemnify us for claims arising from messages you direct us to send. See Section 14.

10. Intellectual Property

Our rights. The Service, including its software, design, text, graphics, logos, and the TradesBackbone name and brand (excluding your own data), is owned by Martello Systems LLC or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription, subject to these Terms.
Your data. You retain ownership of the customer, job, estimate, invoice, photo, and account data you submit ("Your Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Data as necessary to provide and improve the Service, to send the communications you have configured, and as described in our Privacy Policy. You represent that you have the rights necessary to submit Your Data.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

11. Data, Photos & Backups

You are responsible for the data and photos you upload, including ensuring you have the right to capture and store any image of property or persons. We are not responsible for the loss, deletion, or corruption of Your Data, and you are responsible for exporting and keeping your own copies of any data you wish to retain. While we take reasonable measures to operate the Service reliably, we do not guarantee that backups will be available or complete.

12. Disclaimers of Warranties

THE SERVICE AND ALL CONTENT, OUTPUTS, CALCULATIONS, MESSAGES, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, we do not warrant that: the Service or any calculation, estimate, invoice, or report within it is accurate, current, complete, or reliable; the Service will be uninterrupted, timely, secure, or error-free; any message, reminder, or notification will be sent, delivered, delivered on time, or received; or the Service will meet your requirements or achieve any particular business result. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MARTELLO SYSTEMS LLC, ITS OWNERS, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, JOBS, DATA, GOODWILL, OR BUSINESS, OR FOR ANY FINES, PENALTIES, OR CLAIMS BY YOUR CUSTOMERS OR REGULATORS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). These limitations form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Martello Systems LLC and its owners, officers, members, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data or any content you submit; (c) the messages, reviews requests, estimates, invoices, or other communications you direct the Service to send, including any TCPA, CAN-SPAM, FTC, or platform-policy claim relating to them; (d) your jobs, transactions, and dealings with your own customers; or (e) your violation of these Terms or any law or third-party right.

15. Termination

By you. You may stop using the Service and cancel your subscription at any time as described in Section 4.
By us. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, if required by law, to protect the Service or other users, or for any other reason in our discretion.
Effect of termination. Upon termination, your right to use the Service ends. We may delete Your Data after a reasonable period in accordance with our Privacy Policy and applicable law; you are responsible for exporting any data you wish to keep before termination. Sections that by their nature should survive — including 5, 6, 10, 11, 12, 13, 14, 17, and 18 — survive termination.

16. Changes to Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice. Changes are effective when posted unless stated otherwise. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

17. Governing Law & Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Utah and applicable U.S. federal law, without regard to conflict-of-laws principles.
Informal resolution first. Before filing any claim, you agree to first contact us at support@tradesbackbone.com and attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court, except as provided below. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief to protect its intellectual property or confidential information.
Opt-out of arbitration. You may opt out of this arbitration agreement by sending written notice to support@tradesbackbone.com within 30 days of first accepting these Terms.
Time to file. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

18. Contact

If you have questions about these Terms or the Service, contact Martello Systems LLC — TradesBackbone, at support@tradesbackbone.com (tradesbackbone.com).