Data Deletion Request
_Last updated: June 30, 2026_
TradesBackbone (operated by Martello Systems, LLC) lets you delete your account and the personal data associated with it. This page explains how.
Request deletion by email
Email [email protected] from the email address on your account with the subject line "Data deletion request." We may ask you to verify your identity before we process the request. This is the fastest way to have all of your data removed.
Delete it yourself, from Settings
Sign in and open Settings → Your data. You can download everything we hold about you as a file, and you can remove your personal details (your name, your email address, and the link between this business and your Martello sign-in) without asking anyone.
What that control deliberately leaves alone, and why. TradesBackbone is used by a whole business, so the jobs, costs, estimates, invoices and ledger entries you worked on are the business's records and its customers', not yours alone to erase. They stay, with your name replaced by "Deleted user". One person leaving must not destroy another party's invoice and job history.
If you are the only owner of the business, that control will refuse, and it will say so. Removing your details would leave the business holding its customers' records with nobody able to reach them. Either make someone else an owner first, or email us as described above and we will close the business and remove it outright.
Delete only some of your data, and keep your account
You do not have to close your account to remove data. Settings → Your data lets you pick what goes. For anything it does not cover, such as individual customer records, your job history or the files you imported, email [email protected] from the address on
your account with the subject line "Partial data deletion request", and tell us what you
want removed — for example your job history, individual customer records, your message history, or the files you imported.
We delete only what you ask for. Your account, your sign-in and everything you did not ask
us to remove stay exactly as they are. We may ask you to verify your identity first, we
complete these within 30 days, and the same retention exceptions below apply.
What we delete
On a verified request we delete the personal data we hold about you, including your account profile, your login credentials, your phone number and SMS preferences, and the records you created in TradesBackbone. We disconnect any connected third-party accounts so that we no longer access data on your behalf.
Call recordings and transcripts
TradesBackbone does not place or answer phone calls today. Messaging here is text only, so there is no call audio and there are no call transcripts for us to hold, and nothing of that kind to delete.
If voice calling is enabled for your account in future, the call audio and its written transcript are created and held by the voice platform and speech-to-text sub-processors named in our Privacy Policy — on their systems, not ours. Deleting a record inside TradesBackbone would not remove them. You would ask us by email, as described above, and we would request deletion from those providers by hand. This page is updated in the same change that enables voice calling.
Timing and exceptions
We complete verified deletion requests within 30 days. We may retain a limited amount of information where required to comply with legal, tax, or accounting obligations, to resolve disputes, or to enforce our agreements. Some information may persist in routine backups for a limited period before those backups are overwritten on their normal cycle.
Questions
Email [email protected]. See also our Privacy Policy. Our mailing address is PO Box 571012, Murray, UT 84157.